Subscription services allow you to purchase access to the advanced services
offered by CSIRO eToolbox. The services are accessed via
downloadable Windows applications, providing a rich, sophisticated and
convenient user interface.
In order to use subscription services, you first need to
request an account with CSIRO eToolbox.
If your request is approved, you will then be able to download the
applications provided by CSIRO eToolbox.
No payment is required to open an account.
Furthermore, if your account request is approved, you will usually be given a period of
free trial access to your application of interest (this will vary
depending on the application).
Upon the expiry of the trial period,
you may be able to purchase continued access. For some applications,
unlimited access is currently provided free of charge to approved clients.
CSIRO eToolbox Applications
When you start a CSIRO eToolbox application, you will be prompted to enter your login e-mail
address and password for your CSIRO eToolbox account.
Every time you try to use a billable feature in a CSIRO eToolbox application,
the application will communicate with the server to verify access and debit
your credit points account balance if necessary.
CSIRO eToolbox offers two billing models: credit points and time-based application subscription.
You can choose either billing model depending on your usage level and requirements.
Some applications may be available for use only with credit points or only with
Under the credit points model, you pay for the use of the different features
of a CSIRO eToolbox application. Some features may be provided for free while
others designated as billable. These billable features are also known as
billable operation costs a certain amount of CSIRO eToolbox credit points.
When you use a billable operation, the cost of the operation (in credit points) is
debited from your account balance.
have sufficient points in your account in order to perform a billable
operation. You can purchase credit points in the client-only area of the web site
(click here for pricing).
NB: Your account balance is shared by all CSIRO eToolbox applications that you use;
there are no per-application account balances. This is different from time-based
subscriptions (below) which are issued on a per-application basis.
often be the case that a particular action in an application will involve
multiple billable features. For example, a photo-editing application could have
an Enhance Photo feature that performs both contrast-adjustment and scratch
removal, both of which may be billable operations.
reason, billable operations are grouped into jobs. A job is a collection of one
or more billable operations to be performed in a single action. The cost of the
job is simply the sum of the costs of the constituent billable operations.
charging in CSIRO eToolbox is based on jobs, with one charge being debited from your
account for each job performed.
application will display the Charge Confirmation prompt showing the total cost
of the job in points before charging your account. You can suppress this prompt
by specifying a Confirmation Threshold. The prompt is not presented for charge
amounts that do not exceed the threshold or if you have a time-based
subscription for the application (below).
billable job is charged to your account before the billable operations are
physically performed, it may sometimes happen that an operation will fail after
being charged for (eg if there is not enough disk space to save the result of
the operation). Where a billable operation fails, the entire job charge may
be refunded in some circumstances.
Each billable operation has a per-operation cost and a per-file cost
in credit points. The total cost of the operation is equal to:
Per-operation cost + ( Per-file cost × Number of files )
billing model supported by CSIRO eToolbox is time-based subscriptions. A
subscription to an application entitles you to unlimited use of that
application during the currency of your subscription.
are using an application that you have a current subscription for, you are not
presented with the Charge Confirmation prompt and your account is not debited
for the use of billable operations.
NB: While your
credit point account balance is not tied to any application, a subscription is
issued for a specific application. For example, you may be using three CSIRO eToolbox
applications – X, Y and Z. If you have a current subscription for X, you are
entitled to unlimited use of X and you are not charged any credit points for
such use. However, you will be charged for the use of billable operations in
applications Y and Z.
Multiple computers and concurrent use
To prevent possible abuse, CSIRO eToolbox has two types of locking that limit
the use of an account to a particular computer or vice versa.
When you log
into to a CSIRO eToolbox application for which you have a subscription, your
account becomes temporarily locked to the computer you have logged in from.
subscription lock limits the use of your account to a particular computer and
prevents the account from being used from any other computer.
NB: The locking
restrictions apply only to accessing the account via a CSIRO eToolbox application.
Logging in via the web site (eg, to make payments, edit account details, etc)
is not restricted.
lock period is 10 minutes and the lock is renewed every time the CSIRO eToolbox
application communicates with the server (eg every time a billable operation is
subscription lock applies to the entire account and restricts the use of all
CSIRO eToolbox applications to the computer that the account is locked to.
Trial Account Locking
use a CSIRO eToolbox application to login to a trial account for the first time on
a particular computer, the computer you have logged in from becomes locked to
that trial account.
The trial account can be used from any computer
The locked computer can be used to access any non-trial account
The locked computer cannot be used to access any other trial account apart from the
one trial account it is locked to
If you do
not have a subscription and you are using points, you can log in and use the
application from multiple computers simultaneously.
How it works
- At start-up, the CSIRO eToolbox application prompts the user for their CSIRO eToolbox
login credentials (e-mail address and password).
- Once the credentials have been entered, the application communicates with the
CSIRO eToolbox server to authenticate the credentials. If successful, the application
presents its normal user interface.
- When a client attempts to perform an action that involves a billable operation,
she is presented with a Charge Confirmation prompt. If the client has a subscription,
the prompt is not presented.
NB: The prompt can also be suppressed through the Confirmation Threshold.
- If the client chooses to proceed with the operation (or if the prompt was
suppressed), the application communicates with the server to authorise the job
and charge the client’s account. No charge is debited if the client has a
subscription but the communication with the server still takes place.
- If the job authorisation is successful, the application performs the
- If one of the operations fails then, in some circumstances, the application
may communicate with the CSIRO eToolbox server to refund the charge.